We want you to be confident in every RollingFizz purchase. This policy explains how returns, exchanges, and refunds work for RollingFizz mocktail machines and beverage equipment supplied across India.
RollingFizz accepts returns and exchanges on eligible products within 30 days of delivery. We accept returns for both defective and non-defective products, and we offer exchanges where you would prefer a different model or configuration. This policy applies to orders delivered within India.
You may request a return within 30 days from the date of delivery. Requests made after 30 days may not be eligible, though manufacturing defects continue to be covered under the applicable product warranty.
To be eligible for a return, an item must be:
If your item arrives defective, damaged, or incorrect, we will make it right at no cost to you. Please report the issue within the return window with photos or a short description. We will arrange a free return or collection and provide a replacement, repair, or full refund — whichever you prefer.
If you simply change your mind, you may still return an eligible item within 30 days, provided it meets the condition requirements in Section 3. For change-of-mind returns, the customer arranges and covers the cost of return shipping. Once we receive and inspect the item, we will issue your refund.
Prefer a different model or configuration? We are happy to arrange an exchange for an eligible item in original condition. Any difference in price will be settled at the time of exchange.
Contact our team within 30 days of delivery with your order or invoice details:
We will confirm eligibility, share return or collection instructions, and let you know the next steps.
Once your returned item is received and inspected, we will notify you of the outcome. Approved refunds are issued to your original payment method, typically within 7–10 business days of inspection. The time for the amount to reflect in your account may vary by bank or provider.
Questions about a return, exchange, or refund? Our team is happy to help.
Reach out and we'll walk you through it — from eligibility to refund.